Title: Operations Lead (RevOps & CS Ops)
Location: Remote
Reporting: VP Finance
👉 Candidates must have prior experience working in a SaaS environment
Role Overview:
Reporting to the VP Finance this role will own end-to-end operations for both Revenue Operations (RevOps) and Customer Success Operations (CS Ops) teams. This is a high-impact role blending strategy, execution, and automation to boost ARR, retention, and efficiency in a dynamic SaaS environment.
Key Responsibilities (KRAs):
- RevOps Leadership: Oversee sales ops, marketing ops, and finance ops alignment; implement CRM workflows, pricing models, and forecasting to accelerate pipeline velocity and revenue predictability.
- CS Ops Ownership: Lead customer onboarding, success playbooks, churn prediction, and expansion strategies; integrate tools to drive NPS and lifetime value.
- Process Optimization: Design scalable SOPs, automate workflows using AI tools (e.g., Zapier, agentic AI), and eliminate bottlenecks across go-to-market functions.
- Team Building & Cross-Functional Collaboration: Manage and grow member teams; partner with Product, Engineering, and Finance for data integrity and GTM alignment.
- Performance Analytics: Build dashboards for real-time insights; conduct quarterly audits to refine ops strategies amid geopolitical/macro shifts.
Key Skills:
- 8+ years in SaaS ops (RevOps/CS Ops), with 4+ years leading teams at startups/scale-ups.
- Proven track record scaling SaaS metrics (ARR >$10M preferred).
- Expertise in CRM/ops stacks (Salesforce, HubSpot, etc.) and AI automation.
- Strong analytical skills; comfort with SQL/Python for ops analytics.
- Bonus: Vertical SaaS background.
- Traits: Data-obsessed, process ninja, collaborative leader who thrives in ambiguity.
What we offer:
- Opportunity to make an impact on one of the most promising, high-growth SaaS startups in India
- Flat-hierarchy, performance-driven culture
- Rapid growth and learning opportunities
- Comprehensive medical insurance coverage
- A high-performing action-oriented team
- Competitive package, benefits and employee-friendly work culture
About Scrut
Scrut Automation is a global leader in Governance, Risk, and Compliance (GRC). Our mission is to help modern enterprises move beyond simple checklists to build a security-first culture. We provide a single, intelligent platform that helps companies achieve and maintain compliance for standards like SOC 2, ISO 27001, and HIPAA, while also proactively managing risk.
We are a high-growth, remote-first company with a strong focus on collaboration, ownership, and customer obsession. We believe in building a team of smart, motivated builders who are passionate about solving complex problems for our customers.
Note: Due to a high volume of applications, only the shortlisted candidates will be contacted by the HR team. We appreciate your interest and effort.