Job Title- Software Engineer (SDE-2)
Location: India (Remote)
About the role:
The Software Development Engineer - 2 is the customer champion, providing expert technical guidance and resolution for intricate issues. They leverage deep product knowledge to diagnose and solve complex problems, while also serving as a critical partner in identifying and implementing customer-driven enhancements. This role thrives on both exceptional customer service and a passion for technical problem-solving, ultimately driving product improvement and a best-in-class customer experience.
Advanced Product knowledge and Good problem-solving skills are required for this position. The support responsibilities described above will take up about 80% of the candidate’s time. In addition, the Software Development Engineer-II may be requested to engage in activities such as training or on-site support or to participate in company events such as product launches, at the request of the Product Support Manager.
Responsibilities:
Customer Support:
- Diagnose and troubleshoot customer issues related to our Node.js application, leveraging your expertise in Express, React.js, DynamoDB/MongoDB, and AWS SQS.
- Effectively communicate technical solutions to customers in a clear and concise manner.
- Document customer issues and resolutions for future reference and knowledge sharing
Technical Expertise:
- Analyse and debug complex technical problems within our Node.js application.
- Identify and fix bugs in a timely and efficient manner, ensuring code quality and stability.
- Collaborate with the development team to understand the codebase and implement solutions.
Customer Enhancements:
- Work closely with customers to understand their needs and translate them into actionable enhancement requests.
- Partner with the development team to prioritize, design, and implement customer-driven features.
- Stay up to date on the latest technologies and trends in the Node.js ecosystem and AWS services.
Requirements:
- Bachelor’s degree in Computer Science or related field.
- 2-4 years of experience as a Software Development Engineer or similar role
- Server-side development using NodeJS, React.js, DynamoDB
- Familiarity with NoSQL databases like DynamoDB or MongoDB.
- Experience with AWS services, CI/CD tools.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- For candidates with a background in GRC, this role offers a unique opportunity to apply your knowledge in a fast-paced environment.
What we offer:
- Opportunity to make an impact on one of the most promising, high-growth SaaS startups in India
- Flat-hierarchy, performance-driven culture
- Rapid growth and learning opportunities
- Comprehensive medical insurance coverage
- A high-performing action-oriented team
- Competitive package, benefits and employee-friendly work culture
About Scrut
Scrut Automation is a global leader in Governance, Risk, and Compliance (GRC). Our mission is to help modern enterprises move beyond simple checklists to build a security-first culture. We provide a single, intelligent platform that helps companies achieve and maintain compliance for standards like SOC 2, ISO 27001, and HIPAA, while also proactively managing risk.
We are a high-growth, remote-first company with a strong focus on collaboration, ownership, and customer obsession. We believe in building a team of smart, motivated builders who are passionate about solving complex problems for our customers.
Note: Due to a high volume of applications, only the shortlisted candidates will be contacted by the HR team. We appreciate your interest and effort.